Return
Information:
Perfect Condition Merchandise
Please email customer service at customerservice@surfcityinstruments.com
within 10 days of delivery to notify us of the return. Within 48
hours you will be issued a RMA, return merchandise authorization
number by telephone or email.
2. Write the return authorization number on the outside of the
shipping box, not the manufacturers box.
3. Repack all items into the original shipping container with all
paperwork, warranty cards, etc. You must also include a printed
copy of your sales receipt. All merchandise must be in its
original packaging with no signs of wear or abuse. Any deviations
from this may result in a restocking fee up to 20%. Please note:
Returned merchandise must be in perfect unused condition with all
original packaging unopened.
4. Resend the package using the carrier of your choice. Note: the
package must be insured to the value stated on your sales receipt,
and must be received within 30 days of the original delivery.
5. Upon receipt of an item it will be inspected and cleaned.
Please allow
10 - 14 days for return processing and a credit for the
merchandise to be issued.
II. Damaged Merchandise
1.
If an item has been damaged during shipment please Contact the carrier to initiate damage claim. UPS number is 1-800-pickups.
It may be necessary
for a UPS representative to inspect the items to determine fault
for damage.
It may take approximately 1 week for UPS to determine
liability. In the meantime, you will be shipped a replacement
item.
Exchange
Information:
I.
Defective or Incorrect Merchandise
If
you should receive defective or incorrect merchandise, please
contact SurfCityMusic within 10 days of receipt to obtain an RMA
and instructions on how to return the damaged / incorrect item.
Once the defective or incorrect merchandise is received at our
warehouse, the correct replacement items will be shipped to you
free of any additional shipping charge.
Please
Note: For defective or incorrect merchandise, the customer will be
provided a return shipping label free of charge. If the customer
decides that they do not want a replacement, the return will be
treated as outlined in the "For Unwanted Items" section
below.
II.
For Unwanted Items
If
you should decide that you are unhappy with the item you have
purchased, please contact SurfCityMusic within 10 days of receipt
by email to obtain an RMA and instructions on how to return the
unwanted item. You must then ship the item (in new condition, in
its original unopened packaging) back to our warehouse at your
expense. Once the merchandise is received at our warehouse, we
will issue a credit to your credit card for the original purchase
price of the item (less original shipping charges).
Non-Returnable
Items:
Please
be aware that some items are non-returnable if not in new condition and in original factory carton. Opened or used sets
of strings, computer software, internal earphones, earplugs,
traditional and ethnic wind instruments, raw-frame speakers,
pickups that have been installed, drum heads and sticks, clothing,
books and sheet music, cassettes, CDs, and videos are
non-returnable except for defective items. Guitars which have been
modified or played and possess pick scratch marks and any other
markings of personal use cannot be accepted as a return. We ask
that you view your instrument with extreme care until the decision
is made to keep it.
Return
items must be received within 30 days of receipt or they will not
be accepted. If a return is received after the 30 day limit, it
will be returned at the customer's expense. We ask that customers
respect this return policy. If item has been purchased from a SurfCity or HB retailer, you must contact them for their policy.
