warranty

TERMS AND CONDITIONS
SurfCity warrants solely to the original purchaser of [a] SurfCity musical instrument that the instrument purchased shall be free from defects in materials and workmanship under normal use for as long as the instrument is owned by the original purchaser, and until the ownership of the instrument is transferred to another. This Limited Warranty does not apply [to]: (a) wear or breakage of frets or strings, or other normal wear and tear of the instrument or its parts; (b) asserted defects caused by modification, misuse, or abuse, or improper maintenance of the instrument; (c) asserted defects involving subjective personal likes or judgments; (d) asserted defects caused by accident or exposure to extremes of temperature or humidity that cause harm to the instruments; (f) defects asserted by any purchaser who did not purchase the instrument from an authorized SurfCity dealer in the United States of America or Canada; or (g) guitars owned by non-U.S. or non-Canadian residents.

SurfCity instruments purchased outside of the United States of America or Canada are not warranted by SurfCity. Warranties for these instruments, if any, are provided by the authorized distributor or dealer importing SurfCity instruments.

LIMITATION ON OBLIGATIONS
The obligations of SurfCity hereunder are limited to repair or replacement of parts of the instrument found to be defective under this Limited Warranty. In no event shall SurfCity be liable for any indirect, incidental, or consequential damages, including but not limited to time, wages or lost profits, of any nature or kind or for damages to or loss of property.

NO OTHER WARRANTIES
This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of the SurfCity musical instrument. NO representation or warranty made by any SurfCity salesperson, dealer, agent, representative or employee shall be binding upon SurfCity other than as set forth herein.

CLAIM PROCEDURES
Unless purchaser is notified in writing that repairs and service under this Limited Warranty may be made by an authorized SurfCity dealer or authorized SurfCity warranty repair center, claims for warranty performance and service shall be made by sending the instrument, shipping and insurance prepaid by the purchaser, to SurfCity at the address shown on the face of this Limited Warranty, together with (a) evidence confirming the original purchase by purchaser (such as a copy of the sales invoice or receipt, a credit card slip, or the like); (b) a brief description of the nature of the asserted defect; and (c) the name, address and phone number of the original purchaser to whom the instrument is to be returned. SurfCity shall review the description of the asserted defect, examine the instrument, and make service, repairs and replacements as appropriate under this Limited Warranty. Upon completion of the service, the instrument shall be returned by SurfCity to the original purchaser, shipping and insurance to be paid by the purchaser. In the event it is determined that the asserted defect is not covered by or is excluded from this Limited Warranty, the instrument shall be returned without repairs or replacement, shipping and insurance to be paid by the purchaser.

LEGAL REMEDIES
Depending upon the state in which you reside, you may have additional legal remedies available under the applicable Commercial Code or Consumer Warranty laws.

WARNING
Your guitar is constructed from solid wood that was carefully dried and seasoned. Solid wood will soak up moisture in wet climates and give off moisture in dry climates. If you live in a desert, high mountain, or cold winter region, you will experience dry weather from time to time that could crack your guitar. If not properly taken care of, your guitar will crack. This damage is very serious, but can easily be prevented by storing your guitar in its hardshell case and by using a soundhole humidifier. If you are unsure about the use of a humidifier, please contact our Service Department for a more detailed explanation.

STORAGE
To help maintain your guitar within factory specs, always store it in its case, and avoid prolonged exposure to low relative humidity (50 percent is optimal). Use a sound humidifier during temporary periods of low humidity to prevent drying-out and cracking, which can result in costly repairs. Waxing. Use a non-abrasive carnauba wax or a brand-name polish to rub out minor scratches and to preserve the high-gloss finish on your guitar. Do not use any type of wax or polish on the satin finish of a 300 or 400 Series model, or damage could result. Instead, wipe the guitar with a clean, slightly damp cloth, followed by a clean, dry one.

INSTALLING A STRAP BUTTON
On the heel of the guitar neck, center the strap button on the treble side curve (two inches down from the bottom of the fretboard on Grand Auditoriums, Dreadnoughts, and Jumbos; 1-1/2 inches down on Grand Concerts). An illustrated Tech-Sheet is available on request. (Warning: Improper installation can result in irreparable damage to the neck!)

CHANGING STRING HEIGHT ("ACTION")
First, make sure the neck is correctly adjusted, because that directly affects the "action" (see "Truss Rod Adjustment" Tech-Sheet). Next, adjust the action by either lowering or raising it at the bridge saddle.